Terms & Conditions of Service

Last updated: October 31, 2025
Service Provider: Voxalera

1. Acceptance

By using Voxalera’s website or purchasing services, the Client agrees to these Terms and any signed Service Agreement or Statement of Work (“SOW”).

2. Definitions

“Services”: AI automation, systems integration, custom AI agents, AI voice solutions, and related implementation or managed services.
“Client”: The company or professional that contracts Voxalera.
“SOW”: A document that defines scope, pricing, deliverables, timelines, and service type (one-time or recurring).
“Provider”: Voxalera and its operators.

3. Relationship to the SOW

The SOW (or Service Agreement) defines the specific deliverables, timelines, pricing, and payment schedule for each engagement. If these Terms conflict with the SOW, the SOW governs for that engagement.

4. Service description

Voxalera may provide, depending on the SOW:

AI automation for intake, follow-up, reporting, and operational workflows.
Systems integration across CRMs, calendars, telephony, and internal tools.
Custom AI agents for research, support, outreach, or operational tasks.
AI voice receptionist or other conversational AI solutions.

5. Client responsibilities

The Client must:

Provide accurate business rules, data access, and operational requirements.
Maintain access to required systems and grant permissions needed to deliver the Services.
Comply with privacy, telecom, and marketing laws applicable to its data and contacts.
Provide consent or legal basis for any outbound communications or data processing.

6. Acceptable use

The Services must not be used for:

Spam or unsolicited mass communications.
Harassment, impersonation, or deceptive practices.
Fraudulent, misleading, or illegal activities.
Collection of sensitive data without lawful basis or required disclosures.

7. Fees & billing

Fees, payment schedules, and service type (one-time or recurring) are defined in the SOW. Unless otherwise stated, invoices are due upon receipt. Late payments may pause delivery until accounts are current.

8. Service delivery & changes

Delivery timelines are estimates unless explicitly stated as firm dates in the SOW.
Changes to scope may require a written change order or updated SOW.

9. Data protection

The Client remains responsible for lawful consent and data ownership.
Voxalera uses data only to deliver the Services and applies reasonable security measures.
Retention and deletion terms (if any) are defined in the SOW or Privacy Policy.

10. Intellectual property

The Client retains ownership of its data and brand assets.
Voxalera retains ownership of its software, frameworks, prompts, and implementation methods.
Deliverables paid for in full are licensed to the Client as defined in the SOW.

11. Warranties & disclaimers

Services are provided “as is” and may rely on third-party systems or AI models. Voxalera does not guarantee specific business outcomes, revenue, or performance metrics unless explicitly stated in the SOW.

12. Limitation of liability

Voxalera is not liable for indirect damages, lost profits, third-party outages, or business decisions based on outputs from the Services. Liability is limited to fees paid in the three months preceding the claim, unless otherwise required by law.

13. Termination

Either party may terminate per the notice terms in the SOW.
Non-payment may result in suspension or termination of Services.
Upon termination, Voxalera will deliver any paid-for work in progress as defined in the SOW.

14. Dispute resolution & governing law

These Terms are governed by the laws of the jurisdiction where Voxalera is legally registered, unless otherwise specified in a signed SOW. The parties will attempt good-faith negotiation before pursuing legal action.

15. Changes

We may update these Terms with reasonable notice. Continued use of the Services after notice constitutes acceptance.

16. Company details

Provider: Voxalera
Global contact: hola@voxalera.com
Website: www.voxalera.com