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Terms & Conditions of Service

Last updated: October 31, 2025
Service Provider: Voxalera

1. Acceptance

By purchasing or using Voxalera’s AI voice assistant, the Client agrees to these Terms (including applicable regional addenda).

2. Definitions

  • “Service”: Voxalera’s AI-driven voice assistant, outbound campaigns, dashboards, and integrations.
  • “Client”: The company or professional that contracts the Service.
  • “Provider”: Voxalera and its operators.
  • “Regional Addendum”: Country/region-specific clauses that complement this agreement.

3. Service description

Voxalera delivers:

  • 24/7 automated call handling in Spanish or English.
  • Appointment booking, confirmations, and rescheduling.
  • Recovery campaigns for dormant leads or patients.
  • Real-time dashboards with transcripts, analytics, and KPIs.

4. Nature of the Service

The Service is provided “as is” using telecom, AI, and third-party integrations. The Client acknowledges that occasional interpretation mistakes, outages, or limitations with extremely complex conversations may occur.

5. Client responsibilities

The Client must:

  • Provide accurate scripts, pricing, and operating hours.
  • Maintain access to necessary calendars, CRMs, or phone systems.
  • Comply with telecom, privacy, and marketing laws applicable to their contacts.
  • Supply proof of consent for any outbound list.

6. Acceptable use

The Service must not be used for:

  • Spam or unsolicited mass communications.
  • Harassment, threats, or impersonation.
  • Fraudulent, misleading, or illegal activities.
  • Collecting sensitive data without lawful basis.

7. Plans & pricing

Plan tiers, limits, and pricing are published on our site and may differ per region. Overages are billed at regional rates; plan changes require prior notice; minimum commitments apply as stated on each plan.

8. Service guarantees

We guarantee:

  • 99% monthly uptime for the platform.
  • Technical responses within 24 business hours.
  • Configuration aligned with documented requirements.

We do not guarantee:

  • Specific sales or appointment outcomes.
  • Conversion rates or revenue projections.
  • Compatibility with proprietary, closed systems.

9. Credits & remedies

  • Uptime below 99%: proportional service credit.
  • Configuration errors: remediation at no cost.
  • If you are dissatisfied during the first 30 days, you may cancel with no penalty.

10. Billing & term

  • Monthly invoices are issued in advance per region.
  • Minimum terms apply by plan; non-payment may suspend service.
  • Data is retained for 30 days after suspension unless otherwise required.

11. Data protection

  • The Client remains responsible for having lawful consent.
  • Voxalera only uses data to deliver the Service, encrypts it in transit, and retains it for up to 12 months unless instructed otherwise.
  • Additional rights and obligations are listed in the Privacy Policy and regional addenda.

12. Intellectual property

  • The Client retains ownership of its data, recordings, and brand assets.
  • Voxalera retains ownership of software, prompts, flows, and documentation.
  • Reverse engineering or derivative works are prohibited.

13. Limitation of liability

Voxalera is not liable for indirect damages, lost profits, reputational harm, third-party outages, incorrect information provided by the Client, or business decisions based on Service data. Maximum liability is capped at fees paid in the preceding three months.

14. Force majeure

We are not responsible for outages caused by events beyond our reasonable control (natural disasters, telecom failures, governmental actions, etc.).

15. Termination

  • Client: may terminate with the notice defined in the applicable addendum (subject to any minimum term).
  • Provider: may terminate for breach with 15 days’ notice if the issue is not cured.

16. Dispute resolution

Mechanisms vary by region and are detailed in the relevant addendum.

17. Governing law

These Terms are governed by the laws of the Provider’s place of incorporation, supplemented by regional addenda where the Client is located.

18. Regional addenda

Specific provisions are available for each geography:

19. Changes

We may update these Terms with 30 days’ prior notice via email or dashboard alerts. Continued use constitutes acceptance.

20. Company details

Primary provider: Voxalera
Global contact: hola@voxalera.com
Website: www.voxalera.com

United States (US) Addendum

A) Scope & governing law

This addendum applies to Clients operating in the United States or targeting U.S. consumers. It is governed by the laws of the State of Colorado, and disputes will be handled in Denver County courts unless both parties agree to binding arbitration.

B) Telecom & consent compliance

  • The Client must ensure all outbound campaigns comply with TCPA, FTC/FCC robocall rules, CAN-SPAM (email), and applicable state telemarketing statutes.
  • Voxalera provides tools to capture double opt-in, honor Do Not Call lists, and manage suppression files, but the Client is ultimately responsible for the legality of its outreach.

C) Recording & monitoring

  • Voxalera discloses call recording at the beginning of each interaction. For all-party-consent states, the Client authorizes Voxalera to play or display the required notice.
  • If a caller refuses recording, Voxalera will disable it for future calls where feasible and note the preference for compliance tracking.

D) Appointment scheduling & liability

  • Voxalera acts on the protocols provided by the Client. The Client remains responsible for clinical, legal, or professional advice communicated after the appointment is scheduled.
  • Any escalations flagged as emergencies will be routed per the Client’s documented instructions. The Client must provide a 24/7 escalation contact for urgent cases.

E) Data residency & retention

  • U.S. call data is stored in U.S. or SOC 2-compliant regions with encryption at rest. Default retention is 12 months; Clients may request shorter windows.
  • Upon contract termination, Voxalera will export and delete U.S. data within 30 days unless retention is required by law.

F) Dispute resolution preference

  • Parties will first engage in good-faith negotiations for 15 days.
  • If unresolved, disputes under USD $50,000 may be handled via JAMS or AAA expedited arbitration seated in Denver, Colorado.

G) Contact

Voxalera — Denver, CO, USA
Email: hola@voxalera.com / privacy@voxalera.com for privacy matters.

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